Refund & Non-Refundable Policy

All digital products, subscription keys, and software licenses purchased on SubDock are strictly non-refundable once delivered, revealed, or redeemed.

Non-refundable policy overview

Due to the instant digital nature of subscription activation codes and software licenses, all sales on SubDock are final. Once a digital code, voucher, or license key has been generated or delivered to your account, it cannot be returned, exchanged, or refunded.

Non-refundable scenarios

• Change of mind: Orders cannot be refunded after payment completion and code delivery.
• Redeemed or activated keys: Any code or license that has been redeemed, revealed, or applied to an account is strictly non-refundable.
• User error: Purchases made for incorrect subscription tiers, incompatible regions, or incorrect user accounts are non-refundable.
• Unused codes: Codes left unredeemed past their specified activation window are non-refundable.

Exceptions (Order delivery issues)

A refund or replacement key will only be processed if our support team verifies an unfulfilled delivery failure:

• The digital code or license was invalid or expired prior to your receipt.
• The order delivery failed to complete due to a technical error on our system.

If you experience an invalid code issue, please open a dispute from your order dashboard within 24 hours of purchase for verification.